Help & FAQs

Orders are typically processed within 1–2 business days (Monday–Friday). Standard U.S. shipping takes 3–5 business days after processing. Expedited options are available at checkout.

Yes, we ship worldwide. International customers are responsible for any applicable duties or taxes upon delivery. Transit times vary by destination.  

We offer free standard shipping within the continental U.S. Expedited and international shipping rates are calculated at checkout (not including any applicable duties).

Yes. A tracking number will be emailed to you once your order ships. You can also track your order in your account dashboard.

We do not require a signature by default. If you prefer added security, you may request signature confirmation.

You may return any unused item in new condition within 30 days of delivery for a refund, excluding original and return shipping costs.

Contact our support team for a Return Merchandise Authorization (RMA). We also offer a self-service return portal.

No. We only accept returns for unused and uninstalled items in original condition.

For non-defective returns, customers are responsible for return shipping. If the return is due to our error or a warranty issue, we provide a prepaid label.

Refunds are typically processed within 3-5 business days after the returned item is received and inspected.

You may return it (if unused) within 30 days and place a new order. A restocking fee may apply for open-box items.

We process orders quickly. If your order hasn’t shipped yet, we’ll do our best to accommodate. Once shipped, cancellations must go through the return process.

Check your vehicle’s make, model, year, and infotainment system. Use our compatibility guides or contact us with your VIN for confirmation.

Contact us. We’re constantly expanding our catalog and may have a compatible part not yet listed.

Our touchscreens are high-quality aftermarket replacements that meet or exceed OEM standards, often correcting common OEM flaws.

Yes, in most cases. Most failures are caused by the touch panel. Replacing it usually restores full function.

It depends on the model. Product listings will clearly indicate whether the LCD is included.

Yes. All features (navigation, climate control, Bluetooth, etc.) remain fully functional after installation.

All our screens come with a 2-year limited warranty. Most models are eligible for a low-cost upgrade to a lifetime warranty at checkout.

Defects in materials or workmanship. It does not cover physical damage, incorrect installation, or misuse.

Contact our support team or fill out the warranty claim form on our website. Include your order details and a description of the issue.

Yes. Most models are eligible for a lifetime warranty upgrade at checkout for a small additional fee.

Yes. Most of our customers do their own installation using our online guides and videos. Installation typically takes 30–60 minutes.

Trim removal tools, screwdrivers, and possibly Torx drivers depending on the vehicle. We offer affordable installation kits for convenience.

Yes. We provide detailed written and video guides for most models. Links are emailed after purchase and available on our site.

It’s a good safety practice to disconnect the battery before starting installation.

Yes. We work with professional installers nationwide. Contact us for a referral in your area, or check our installer map.  

Double-check all connectors, especially ribbon cables. Try resetting the system by powering off the vehicle and restarting after 10 minutes.

Ensure the screen isn’t being pinched by trim or misaligned. If issues persist, contact support.

Verify alignment and that all components are seated correctly. Improper cable routing or missing clips can cause poor fit.

Unrelated to the touchscreen in most cases. Try a reset or use a diagnostic tool. Contact us with details if the issue persists.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Sales tax is applied where required by law. International orders may incur duties or VAT at delivery.

Yes. Shop Pay and PayPal Credit options may be available at checkout, subject to eligibility.

Yes. Contact us for volume pricing or to join our installer/wholesale program.

Email us at info@cuescreens.com or call us during business hours at (563) 289-7276.

Yes. Our site uses secure encryption and we never share or sell your personal information.

Absolutely. If you're not satisfied, we’ll work with you to resolve the issue through troubleshooting, replacement, or return.