Help & FAQs

Orders are typically processed within 1–2 business days (Monday–Friday). Standard U.S. shipping takes 3–5 business days after processing. Expedited options are available at checkout.

Yes, we ship worldwide. International customers are responsible for any applicable duties or taxes upon delivery. Transit times vary by destination.  

We offer free standard shipping on orders over $75 within the continental United States.

Orders shipping to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, other U.S. territories, military addresses, and international destinations may require additional shipping charges. If additional shipping is required, we may contact you before shipping the order to confirm the cost and receive approval.

Expedited shipping may be available on select orders, depending on the product, destination, and carrier options. For international orders, customers are responsible for any applicable duties, taxes, customs fees, brokerage fees, or import charges required by their country.

Yes. A tracking number will be emailed to you once your order ships. You can also track your order in your account dashboard.

We do not require a signature by default. If you prefer added security, you may request signature confirmation.

What is your return policy?

You may return any unused item in new condition within 30 days of delivery for a refund, excluding original and return shipping costs. Returned items must be complete, undamaged, and in resellable condition.

For warranty or troubleshooting situations, Cuescreens may provide support, request photos or videos, recommend installation checks, send a replacement, or offer a refund depending on the circumstances. If one or more replacement screens do not resolve the reported issue, Cuescreens reserves the right to issue a refund instead of sending additional replacement units, especially when the issue may be related to installation, vehicle electronics, wiring, the factory head unit, or another condition outside the replacement screen itself.

Refunds may be reduced or denied for items that are damaged, altered, missing parts, improperly installed, or returned in a condition that prevents resale.

Contact our support team for a Return Merchandise Authorization (RMA). We also offer a self-service return portal.

No. We only accept returns for unused and uninstalled items in original condition.

Before ordering, please confirm that you are selecting the correct replacement screen for your vehicle. The best way to verify screen size is to measure the visible screen area diagonally from the top left corner to the bottom right corner.

We understand that ordering replacement parts online can be confusing, and our team is happy to help confirm fitment before you install the product. However, once a screen has been installed, it can no longer be sold as new. To be fair to every customer, we would never want to ship someone else an item that had already been installed in another vehicle, and we are sure you would not want to receive one that way either.

For that reason, installed items are not eligible for return unless Cuescreens determines there is a covered product defect under our warranty policy.

For non-defective returns, customers are responsible for return shipping. This includes situations where the correct item was ordered and shipped, but the customer no longer needs the item, selected the wrong product, changed their mind, or chose a shipping method that did not meet their timing needs.

We do our best to offer clear shipping options at checkout so customers can choose the service that works best for their timeline. Once an order has shipped, we are not able to recover the original shipping cost or provide a prepaid return label for a non-defective item.

If the return is due to our error or a confirmed warranty issue, Cuescreens will provide a prepaid return label. Returned items must be unused, uninstalled, complete, and in original condition unless the return is part of an approved warranty claim.

Refunds are typically processed within 3-5 business days after the returned item is received and inspected.

You may return it (if unused) within 30 days and place a new order. A restocking fee may apply for open-box items.

We process orders quickly. If your order hasn’t shipped yet, we’ll do our best to accommodate. Once shipped, cancellations must go through the return process.

Before ordering, please confirm your vehicle’s make, model, year, and infotainment system. Many vehicles were offered with more than one screen size or system option, so the best way to confirm fitment is to measure the visible screen area diagonally from one corner to the opposite corner, such as from the top-left corner to the bottom-right corner.

We understand that replacement screens can be confusing, and our team is happy to help before you order or install the product. You can use our compatibility guides or contact us with your VIN, screen size, and photos of your current screen so we can help verify the correct part.

Please confirm fitment before installation. Installed items are not eligible for return unless Cuescreens determines there is a covered product defect under our warranty policy.

Contact us. We’re constantly expanding our catalog and may have a compatible part not yet listed.

Our touchscreens are high-quality aftermarket replacements that meet or exceed OEM standards, often correcting common OEM flaws.

Yes, in most cases. Most failures are caused by the touch panel. Replacing it usually restores full function.

It depends on the model. Product listings will clearly indicate whether the LCD is included.

Yes. All features (navigation, climate control, Bluetooth, etc.) remain fully functional after installation.

Most Cuescreens replacement screens include a 2-year limited warranty unless otherwise stated on the product page. Most models are eligible for a low-cost upgrade to a lifetime warranty at checkout.

What does the warranty cover?

Our warranty covers defects in materials or workmanship under normal use. It does not cover physical damage, installation damage, incorrect installation, misuse, damage caused by the vehicle’s existing head unit or wiring, or issues unrelated to the replacement screen itself.

If a replacement screen is provided and the same or similar issue continues, Cuescreens may determine that the issue is likely related to the vehicle, installation, wiring, head unit, or another factor outside the screen. In those cases, Cuescreens reserves the right, at its discretion, to offer a refund instead of sending additional replacement screens.

The warranty applies only to the original purchaser of the covered product and is tied to the original order. It does not transfer to another person, vehicle owner, repair shop, dealership, or any subsequent owner if the vehicle is sold or transferred.

Proof of purchase may be required for warranty service.

Contact our support team or fill out the warranty claim form on our website. Include your order details and a description of the issue.

Yes. Most models are eligible for a lifetime warranty upgrade at checkout for a small additional fee.

Yes. Many Cuescreens customers install their replacement screen themselves using our online guides, videos, and basic tools. For many products, installation typically takes 30 to 60 minutes, depending on the vehicle, product, and the customer’s experience level.

We provide installation videos and guides as a courtesy whenever possible. However, because we are an e-commerce company offering replacement screens for many different vehicles and infotainment systems, we cannot guarantee that a specific video or step-by-step guide will be available for every model.

If you are not comfortable with the installation, if your vehicle is more complex, or if a specific installation video is not available online, we recommend using a qualified installer. You can also check our installer network to find a professional near you.

Trim removal tools, screwdrivers, and possibly Torx drivers depending on the vehicle. We offer affordable installation kits for convenience.

Are instructions provided?

Yes. We provide written instructions, installation videos, and online guides for many of our products whenever available. These resources are offered as a courtesy to help customers better understand the installation process.

Because Cuescreens is an e-commerce company offering replacement screens for many different vehicles and infotainment systems, we cannot guarantee that a detailed video or step-by-step guide will be available for every model.

When instructions or videos are available, links may be emailed after purchase, included on the product page, or available on our website or YouTube channel. If a specific guide is not available, we recommend searching online for model-specific installation videos or using a qualified professional from our installer network.

It’s a good safety practice to disconnect the battery before starting installation.

Yes. We work with professional installers nationwide. Contact us for a referral in your area, or check our installer map.  

Double-check all connectors, especially ribbon cables. Try resetting the system by powering off the vehicle and restarting after 10 minutes.

Ensure the screen isn’t being pinched by trim or misaligned. If issues persist, contact support.

Verify alignment and that all components are seated correctly. Improper cable routing or missing clips can cause poor fit.

Warning lights are not caused by the replacement touchscreen itself. Our screens are display components that show the information and signals sent by the vehicle’s radio, head unit, and electronic systems. They do not control most vehicle functions or create diagnostic codes on their own.

If a warning light appears after installation, first double-check that all connectors are fully seated, cables are properly secured, and the vehicle has been fully restarted. In some cases, disconnecting the battery during installation or briefly unplugging vehicle electronics can temporarily trigger a warning light that clears after a reset or short drive cycle.

If the warning light remains, we recommend using a diagnostic scan tool or having the vehicle checked by a qualified technician to identify the actual code. Please contact us with photos, videos, your order number, vehicle details, and any diagnostic codes if you would like us to help review the issue.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Sales tax is applied where required by law. International orders may incur duties or VAT at delivery.

Yes. Shop Pay and PayPal Credit options may be available at checkout, subject to eligibility.

For Shop Pay purchases, Rates from 0%-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: affirm.com/licenses.

Yes. Contact us for volume pricing or to join our installer/wholesale program.

Email us at info@cuescreens.com or call us during business hours Monday through Friday 9:00 am to 5:00 pm EST at (563) 289-7276.

Yes. Our site uses secure encryption and we never share or sell your personal information.

Yes. We want every customer to have a great experience with Cuescreens, and we will do our best to help resolve any issue quickly and fairly.

If you are not satisfied, please contact us with your order number, vehicle details, photos or videos of the issue, and a brief description of what is happening. Depending on the situation, we may help through troubleshooting, installation guidance, replacement, warranty review, or an approved return under our return policy.

Our goal is always to be fair and helpful. At the same time, our satisfaction guarantee does not cover incorrect installation, physical damage, misuse, vehicle-related issues, used or installed non-defective items, or products ordered incorrectly when fitment was not confirmed before installation.