Why choose Cuescreens?
In the replacement CUE screen market, there are many cheap replica products for sale.
What years/ models are supported?
All CUESCREENS products fit the following models that have their original CUE module.
2015-2017 Cadillac Escalade/ESV/EXT
2013-2016 Cadillac SRX
2013-2017 Cadillac XTS
2014-2017 Cadillac CTS CTS-V
Will a replacement screen fix my issue?
If you are experiencing one or more of the following issues, all you need is a replacement touch screen to permanently fix the problem.
What is your return policy?
Customer satisfaction is the most important aspect of our business. Our return policy is a balance of providing you what you need, while covering our expenses.
Screen replacements can be returned within 30 days and are subject to a 30% restocking fee if installed. If not installed there is no restocking fee.
Replacement modules can be returned within 15 days and are subject to a 30% restocking fee.
What is your failure rate?
After selling over 15,000 screens- the overall CUESCREENS failure rate is less than 0.5%.
Why isn't there a class-action lawsuit?
Several firms have been attempting to create a class for many years. However, due to the amount of affected vehicles (2 million+) and the high cost of repair ($1,500+), GM has been reluctant to extend the warranty to customers.
How difficult is the installation?
Most of our customers finish the job in 1-3 hours with minimal experience. The most important part of the job is to take your time, review the videos and guides several times, and avoid using too much force when removing fasteners. Check the support section for more details on how involved it is.
What tools do I need?
A ratchet with 7 mm socket, Phillips #1 and #2 screwdrivers, and plastic trim tools are recommended.
Micro ESD pliers are also recommended to easily handle the black locking clip
How experienced do I need to be to do the install myself?
If you are patient and can follow instructions, you should be able to tackle the job. It requires watching the videos several times to understand what to do, and have patience when removing parts to avoid scratching any plastic.
The only time we really see issues during installation is when the instructions are ignored.
Can I drive the car with the module removed?
Yes. Your climate control will function on the last set function, for example, if it is on "Auto" before you remove it, it will continue on that mode.
The audio system and bluetooth will function, you can control it through the steering wheel controls.
What is involved in the installation?
Check out our cuescreens.com/support page for videos on how to remove the CUE system from your car, as well as how to remove and replace the touch screen. Essentially, the job is similar to a car stereo replacement.
I don’t feel comfortable with doing the job myself- what are my options?
Some of our customers choose to have a local car stereo shop do the installation.
Otherwise, you can ship your CUE module to us and we will repair it for you.
We usually recommend that you search for "your location" and car stereo installers and choose a shop with lots of reviews and high 4.5+ star ratings.
Ask the installer if they have done Cadillac screen replacements. You will quickly know if the shop has done the job before based on the confidence of their response. Send them a link to the instructions to see if they can help you out.
Let us know if you found a great installer and would like to recommend them!
I accidentally got a fingerprint on the screen- how do I clean it?
Both the LCD panel in the CUE module and the CUESCREENS replacement touch panel are easily scratched. Only use a soft, clean, lint free microfiber and very gently clean the screen if necessary. Never use a solvent or cleaner, only use a damp cloth if you need to remove any stubborn oils.
What are the details of the Warranty?
CUESCREENS is the #1 rated CUE replacement seller. We have achieved this by selling only top quality screens, and providing the best service.
How quickly will I receive my item?
We ship via USPS first class mail, typically 2-3 days shipping time. You can upgrade to Priority mail 2 day for an additional $4.66.
For international customers, we offer worldwide shipping at competitive rates. Check the shipping costs at checkout.
Do you offer overnight shipping?
Yes, although the cost is relatively high. Contact us prior to placing the order for a quote.