Some 2013-2017 vehicles had their CUE system replaced by the dealer after approximately Aug ’17. The factory that makes the CUE units made a design change at that time and requires a special version replacement screen (V2018)
If your CUE unit part number starts with the number “8,” as shown in the photos to the right, it is not original and V2018 is the only compatible screen on the market.
The crosshatch/plaid factory screen ribbon cable also indicates the CUE unit is not original and requires the V2018 screen.
I don't know if my CUE unit is original- what should I do?
Order both: If you are unsure if your CUE unit is original- you can order both versions and return the version that you don't need. This saves down time during the installation.
Check service history: Sometimes the service history will show "radio replaced" and that can help you identify if it is a replacement unit based on the date of the repair.
Call the dealer: The dealer that did the repair may have the part number of the unit they installed. Make sure it is the part they installed, not what the catalog is telling them to order now.